Articles Managed Service Providers AI helpdesk agents and RMM scripts hold client credentials. Hardcoded. Unrotated. Ungovernable. 7 May 2026 Articles AI helpdesk agents and RMM scripts hold client credentials. Hardcoded. Unrotated. Ungovernable. When Kaseya's VSA platform was compromised in July 2021, the REvil ransomware group didn't just breach one company—they…
Articles Critical Infrastructure AI Grid Management Systems Hold Operational Credentials. A Compromise Reaches the Physical Grid. 7 May 2026 Articles AI Grid Management Systems Hold Operational Credentials. A Compromise Reaches the Physical Grid. The December 2023 cyberattack on Ukraine's electrical grid demonstrated a chilling evolution in infrastructure warfare. Hackers didn't just…
Articles AI Security AI diagnostic tools hold patient data credentials. Who governs them? 7 May 2026 Articles AI diagnostic tools hold patient data credentials. Who governs them? The University of California San Francisco medical centre discovered in September 2024 that its AI-powered diagnostic imaging system…
Articles AI Security AI collections agents hold client credentials. The BPO carries the liability. 7 May 2026 Articles AI collections agents hold client credentials. The BPO carries the liability. Last month, a major debt collection agency serving Fortune 500 clients discovered that AI-powered virtual agents had been…
Articles Healthcare Billing partners hold credentials to patient systems. That is your HIPAA liability. 7 May 2026 Articles Billing partners hold credentials to patient systems. That is your HIPAA liability. When Florida-based medical billing company Professional Finance Company suffered a ransomware attack in February 2023, the breach exposed…
Articles BPO & Contact Centre Agent fraud in BPOs 6 May 2026 Articles Agent fraud in BPOs: the credential problem nobody talks about When Teleperformance disclosed in March 2023 that fraudulent agents had gained unauthorised access to customer data across multiple…