Articles AI Security AI diagnostic tools hold patient data credentials. Who governs them? 7 May 2026 Articles AI diagnostic tools hold patient data credentials. Who governs them? The University of California San Francisco medical centre discovered in September 2024 that its AI-powered diagnostic imaging system…
Articles AI Security AI collections agents hold client credentials. The BPO carries the liability. 7 May 2026 Articles AI collections agents hold client credentials. The BPO carries the liability. Last month, a major debt collection agency serving Fortune 500 clients discovered that AI-powered virtual agents had been…
Articles Healthcare Billing partners hold credentials to patient systems. That is your HIPAA liability. 7 May 2026 Articles Billing partners hold credentials to patient systems. That is your HIPAA liability. When Florida-based medical billing company Professional Finance Company suffered a ransomware attack in February 2023, the breach exposed…
Articles BPO & Contact Centre Agent fraud in BPOs 6 May 2026 Articles Agent fraud in BPOs: the credential problem nobody talks about When Teleperformance disclosed in March 2023 that fraudulent agents had gained unauthorised access to customer data across multiple…