Frequently Asked Questions

MyCena was born after our founder visited the Ancient Greek city of MyCena. After struggling with remembering her passwords for decades, she discovered that 3000 years ago, the Myceneans had protected their city inside three concentric walls, one inside the other. A first gate called the Lion’s gate led into the city. Once inside the city, a second gate gace access to the garrison. Once inside, a third gate led to the King’s palace. She realised that instead of remembering passwords, an easier solution was to make sure only the owner could access them. That’s how MyCena was born.

By having three levels of security, MyCena Desk Center allows managers and users to segregate passwords and save the more sensitive passwords in deeper levels in the vault.

As a reference only, we advise:

• Putting less sensitive passwords in the Bronze Level, mainly non-personal and non-financial accounts like newsletter subscriptions

• Keeping medium sensitivity passwords in the Silver Level like your social accounts

• Storing highly sensitive passwords in the Gold Level, for example banking and credit cards

No, MyCena Desk Center was created for environments were mobile devices were not permitted. If you need users to access their passwords using their mobile device, please ask for our MyCena Business Fortress solution.

Users’ passwords are encrypted using AES-SHA 256 Cryptographic Hash Algorithm and stored on a server inside the containerized environment. Since each user needs their own unique security questions and keys, only the user can open their own passwords from the encrypted backup file.

f the website has an icon, MyCena Desk Center will display it automatically when the full website address is typed i.e. If a website doesn't have an icon, users can add one by clicking on the globe icon and selecting a photo.

How do users backup passwords?

All passwords are automatically encrypted and backed up with MDC, so that users can access their passwords from whichever desk they are sitting in a containerized environment.

Users click on the account they want to change and then tap ‘Edit’. Users can change the url, login, password, notes and level of security. Click ‘Save’.

Note: Only users with writing privileges can edit passwords.

To use a password, open the right level where the account was saved. Users can use the search bar to type in the name of the website or login to find the right account. Tap on the account to open it, tap on the eye icon to view the password. Tap the password to copy it, then paste it in the right screen.

The MyCena Desk Center app provides three levels of security. To access the Bronze Level (first level), users need their PIN. To access the Silver Level (second level) from the Bronze level, click the right hand arrow at the top of the screen and users draw their lock pattern. To access the Gold Level (third level) from the Silver level, click the right arrow and users say their passphrase.

After you have entered the MyCena Desk Center app, you will see in each of the levels icons with a preloaded tag. Click on the icon to open the screen and a password will be automatically generated for you for that preloaded system. You cannot change the rules of the passwords, which is set by your manager, but you can change the password by clicking on Generate password. Then click Save.

After you have entered the MyCena Desk Center app, click on the blue ‘+’ circle in the bottom right-hand corner. The ‘Create Password’ screen will appear. Users type in the url they want to create an account for and the app will find its icon. They can also click on the globe icon and select any photo they want to represent that account. Users type their login for this account then click Generate Password as many times as they want to find a strong password they like. Finally, users choose the security level they would like to save the password to, before tapping ‘Save’.

81% of cyber breaches were linked to weak, reused or stolen passwords

Most call centers, contact centers and containerized environments deal with very sensitive information ( personal, financial, critical…). Yet most agents keep using weak passwords or reusing passwords, or writing them on pieces of paper, because noone can remember strong passwords like %$Tfasd9grfa09fHGMrt

With MyCena Desk Center, agents will be using strong unique passwords for each system they manage. Yet no agent will need to remember any password at all, removing the biggest issue of cybersecurity toda

Yes, MDC works for containerized environments where users often change desks. Passwords are automatically encrypted and saved inside that containered office, and only the user can retrieve their own passwords. A user can therefore sit at any desk.

First, after receiving their organisation console, managers set up their password rules, preload passwords and preload systems for their users. Then managers upload users either with an email or a userID. 

During first time login, users will either type in their email or their userID. If they use an email, they will receive a 6-digit PIN to get started. Otherwise, they will go straight to the security questions interface. 

After setting up their security questions, users will be prompted to create their three security keys to access MyCena’s three levels of security: a 6-digit PIN to access Bronze level, a lock pattern to access Silver level and a passphrase to access Gold Level. So that only the user can access his or her passwords.

Suitable for containerised environments such as call centers, contact centers, containerised departments, MyCena Desk Center is a password security desktop solution for Mac, Windows and Linux. After installation, MyCena Desk Center allows a user to create a digital credentials fortress with three levels of security using a combination of PIN for Bronze Level, lock pattern for Silver Level and written passphrase for Gold Level. Unlike centralised password managers, MyCena does not use a master password or biometric to access all other passwords and separates passwords by sensitivity level, so there is no single point of failure.