MSPs & Managed Services

The quantified cost of credential control failure for MSPs

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Businesses compromised downstream in the Kaseya attack via a single MSP RMM credential

(Kaseya 2021)

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Of MSPs experienced a cyberattack in the last 12 months — 49% involved user account compromise

(Netwrix 2024)

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Average cost of a supply chain breach — when the MSP is the third party, that is your client's bill

(IBM 2025)

The credential risks every MSP carries

Your technicians control the credentials that open every client system they manage. That is the attack surface.

1

Revocation Failure

When a technician leaves, their credentials leave with them.

2

Supply Chain Cascade

One compromised technician credential reaches every client simultaneously (ex: Kaseya).

3

Remote Access Exposure

Every client system is one phished remote access credential away from full compromise.

4

Password Reset Overhead

Clients pay per reset volume. Pure overhead, zero value.

5

Audit & Compliance Evidence

Clients ask how you govern credential access. You have policy. They need logs.

6

PAM Credential Exposure

A technician knows the password to every privileged account in the client estate.

Control Your Organisation’s Credentials
So They Can’t Be Stolen

MyCena’s unique patented solution separates identity from access. For the first time, the organization — not the user — controls every credential. Access becomes unphishable.

Watch the video

See Why Identity ≠ Access

In the physical world, no employer asks an employee to manufacture their own office key. So why do we ask them to do exactly that in the digital world — every day, for every system?

– Julia O’Toole, Co-CEO, MyCena

What Credential Control removes from your risk register.

When the organisation controls every credential, the attack surface changes structurally.

01

Win and Retain Client Contracts

Structural credential governance wins contracts competitors can't match on security.

02

Turn Compliance Into Revenue

Add Client Credential Assurance (CCA) to paid services and save clients audit cost, time, and gaps

03

Instant Revocation Guaranteed

One command revokes every credential across every client environment in seconds.

04

Remote Access Governed

Noone ever sees or knows credentials for remote access, PAM or client data.

05

Password Resets Eliminated

No credentials to forget, reset, or lock out. Helpdesk reset volume drops to zero.

06

AI & Automation Secured Every

AI helpdesk agent and RPA credential centrally generated, revocable, and audited.

The biggest impact we’ve seen with MyCena is stopping phishing at the source users can’t see or share credentials anymore.

- Regional CISO, BPO

MyCena made us rethink access security. No passwords, no visibility and no threat of phishing since deployment.

- Head of IT, Manufacturing

Before MyCena, I didn’t realize unphishable access was even possible. Now, I can’t imagine going back.

- CISO, Construction

The technology is powerful but what impressed us most was how quickly MyCena could be deployed, all without disrupting our operations.

- CEO, IT Services

How MyCena Works for MSPs

Book an MSP Briefing

MyCena Packages

Start where the risk is highest. Credential Control Failure ends the moment the credential leaves human hands.

Protect your external doors SSO. SaaS. Cloud. Portals

Unphishability

Stop breaches where they start by removing credentials from human hands.

Includes

Credentials generated centrally — not by users or vendors
Users never see, hold, or share a credential
Instant revocation for any user or third party
Available on desktop and mobile
Works alongside all cloud apps, SSO, IAM, PAM
Operational immediately. No infrastructure change.

Secure your internal doors SSH Root. VPN. Local apps. Third-party APIs

Resilience

Extend credential control to core infrastructure and isolate breach propagation.

Everything in Unphishability, plus:

Shared MFA built in
Active Directory and EntraID integration
Centrally governed API access for third parties
IP and device access restrictions
Credential expiration control
Works with local applications

Prove control and compliance DORA. GDPR. ISO 27001. SOC2

Governance

Full audit trail and automatic compliance evidence across all environments.

Everything in Resilience, plus:

Real-time access monitoring dashboard
Audit-ready compliance reports, auto-generated
GRC-compatible external API access
Optional: credential auto-rotation

In Managed Services, Technicians Access Client Systems with Credentials They Control.

The quantified cost of credential control failure for MSPs

The credential risks every MSP carries