BPO & Call Centers

What credential exposure costs a BPO. Every month.

0

Fully loaded cost of a single helpdesk credential reset

(IT time + productivity loss + floor disruption)

0

Of SMBs cease trading within 6 months of a major breach

(Source: National Cybersecurity Alliance)

0

Average total cost of a credential-based breach

(Source: IBM Cost of a Data Breach Report 2024)

The credential risks every BPO carries.

Your agents control the credentials that open every client system they manage. That is the attack surface.

1

Contract Loss

Regulated clients are making credential governance a contract condition in 2026.

2

Agent Fraud

An agent sells client credentials for $50–$500. Contract termination follows.

3

Client Data Exposure

One phished agent credential opens customer accounts, transaction records, and personal data.

4

No Audit Trail

Logs show a credential was used — not who really used it.

5

Slow Provisioning

Clients want agents live in 24 hours. Manual provisioning takes weeks.

6

AI & Automated System Access

AI pushes humans into deeper access in higher-fraud markets. Both are ungoverned.

Control Your Organisation’s Credentials
So They Can’t Be Stolen

MyCena’s unique patented solution separates identity from access. For the first time, the organization — not the user — controls every credential. Access becomes unphishable.

Watch the video

See Why Identity ≠ Access

In the physical world, no employer asks an employee to manufacture their own office key. So why do we ask them to do exactly that in the digital world — every day, for every system?

– Julia O’Toole, Co-CEO, MyCena

Benefits Of Credential Control for BPOs

Offer Third Party Credential Assurance Your Competitors Can’t Match.

01

Win and Retain Regulated Contracts

Structural credential governance wins contracts competitors can't match on security.

02

Turn Compliance Into a Revenue Line

Add Third Party Credential Assurance (TPCA) to your services and save clients audit cost, time, and gaps.

03

Agent Fraud Eliminated

Agents can't sell or share credentials they never knew.

04

Client Data Protected

Phishing and social engineering have no credential to target or steal from agents.

05

Provisioning in Minutes

Upload users from a template. Push credentials in one go. Agents live in hours not weeks.

06

AI & Automation Secured

Every AI agent and RPA credential centrally generated, revocable, and auditable.

The biggest impact we’ve seen with MyCena is stopping phishing at the source users can’t see or share credentials anymore.

- Regional CISO, BPO

MyCena made us rethink access security. No passwords, no visibility and no threat of phishing since deployment.

- Head of IT, Manufacturing

Before MyCena, I didn’t realize unphishable access was even possible. Now, I can’t imagine going back.

- CISO, Construction

The technology is powerful but what impressed us most was how quickly MyCena could be deployed, all without disrupting our operations.

- CEO, IT Services

How MyCena Works for BPOs

Book a BPO Briefing

MyCena Packages

Start where the risk is highest. Credential Control Failure ends the moment the credential leaves human hands.

Protect your external doors SSO. SaaS. Cloud. Portals

Unphishability

Stop breaches where they start by removing credentials from human hands.

Includes

Credentials generated centrally — not by users or vendors
Users never see, hold, or share a credential
Instant revocation for any user or third party
Available on desktop and mobile
Works alongside all cloud apps, SSO, IAM, PAM
Operational immediately. No infrastructure change.

Secure your internal doors SSH Root. VPN. Local apps. Third-party APIs

Resilience

Extend credential control to core infrastructure and isolate breach propagation.

Everything in Unphishability, plus:

Shared MFA built in
Active Directory and EntraID integration
Centrally governed API access for third parties
IP and device access restrictions
Credential expiration control
Works with local applications

Prove control and compliance DORA. GDPR. ISO 27001. SOC2

Governance

Full audit trail and automatic compliance evidence across all environments.

Everything in Resilience, plus:

Real-time access monitoring dashboard
Audit-ready compliance reports, auto-generated
GRC-compatible external API access
Optional: credential auto-rotation

BPO agents access clients’ systems with credentials they control.

What credential exposure costs a BPO. Every month.

The credential risks every BPO carries.