MyCena For the CFO

The financial case

The conversation that closes in ten minutes.

A BPO serving Tier 1 banks was running 300–400 password reset tickets per month, per 1,000 agents. At £25 per ticket fully loaded, that is £90,000–£120,000 per year in credential overhead alone — before SLA penalties when agents could not log in mid-shift. Four weeks after MyCena deployment: zero resets. Not reduced. Zero.

The IT Director’s words: “I showed the COO the annual reset cost against MyCena’s price. The conversation lasted ten minutes.”

That is the CFO conversation. Not a security pitch — a cost elimination with a measurable payback period calculated on your own numbers, visible within 30 days of deployment.

From the field

“I showed the COO the annual reset cost against MyCena’s price. The conversation lasted ten minutes.”

— IT Director, BPO serving Tier 1 banks · post-deployment, 30 days

£0 password reset cost within 30 days of deployment for the governed cohort

<12mo typical payback period on credential overhead savings alone — before breach risk reduction

100% audit evidence coverage — generated automatically, no compliance overhead

<60s offboarding time from command to zero access — versus days of manual deprovisioning

Cost comparison

Where the costs sit — before and after.

Six cost categories. All quantifiable. Most eliminated structurally within the first 30 days.

Cost category Before MyCena After MyCena

Password reset tickets

300–400 per month per 1,000 users · £25 fully loaded each

Zero — users cannot forget what they never knew

Account lockout handling

Helpdesk volume, escalations, SLA clock running while agents are locked out

Eliminated — no user-held credential means no lockout events

Offboarding overhead

Manual deprovisioning checklist per leaver — hours of IT time, risk of missed systems

Single command — simultaneous across all systems in under 60 seconds

Breach cost exposure

$4.88M average per credential-based breach — plus reputational and regulatory exposure

Structural elimination of the attack surface that drives 81% of breaches

Compliance evidence cost

Days or weeks of manual evidence compilation per audit cycle — often incomplete

Automated — exportable on demand, covering 100% of governed access events

Cyber insurance premium

Standard market rate — credential governance gap is a loading factor

10–20% reduction available at governance Level 4 — documented for renewal conversation

Payback calculation

How to calculate your own payback period.

Three numbers from your own systems will make the business case concrete before any conversation about MyCena pricing.

Number 1

Monthly credential tickets

Total password resets, account lockouts, provisioning requests, and deprovisioning requests per month. Pull from your ITSM — filter by category. Multiply by your fully loaded helpdesk cost per hour.

Number 2

Offboarding events

How many leavers per month, and how long does deprovisioning take per leaver? Multiply hours by loaded IT cost — then add the risk cost of the access window that typically remains open.

Number 3

Insurance renewal date

When does your cyber policy renew? MyCena deployment generates the structural evidence needed for a governance Level 4 classification — the level at which premium reductions of 10–20% are warranted.

The conversation that closes in ten minutes

Show your CFO the annualised credential overhead on your own numbers — resets × cost × 12, plus offboarding hours, plus the insurance delta. Against MyCena’s annual price, the payback period is typically under 12 months from cost savings alone, before the breach risk reduction is factored in.

CFO Q&A

Common CFO questions.

The questionThe answer

“What is the deployment cost and how long until we see results?”

Deployment takes two weeks from sign-off to live — no infrastructure investment, no downtime. Password reset volume drops to zero within the first month for the governed cohort. The cost saving is visible on the first month’s helpdesk report.

“How does this affect our cyber insurance position?”

MyCena deployment moves your credential governance posture to Level 4 on the Control Ladder. Underwriters recognise this as a material risk reduction. Premium reductions of 10–20% are warranted and documentable for your renewal conversation.

“What happens if there is a breach despite MyCena?”

MyCena eliminates the attack surface that drives 81% of breaches. If a breach occurs via a vector outside credential compromise, MyCena’s audit log provides the attribution and containment evidence that limits legal and regulatory exposure — measurably reducing the cost of any incident that does occur.

“Is this a capital or operating expense?”

MyCena is licensed as an annual subscription — a recurring operating expense. Per-user pricing scales with headcount. No upfront capital, no infrastructure investment. The ROI is positive within the first operating year in most deployments on credential overhead savings alone.