Terms and conditions

Terms & conditions

Please read these Terms and Conditions (“Terms”) carefully before using our services (the “Service”), including websites, mobile applications, SMS, APIs, email notifications operated by MyCena Limited (“us”, “we”, or “our”), and any information, text, links, graphics, photos, videos, or other materials or arrangements of materials uploaded, downloaded or appearing on the Services (“Content”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Our Privacy Policy describes how we handle the information you provide to us when you use our Services. You understand that through your use of the Service you consent to the collection and use (as set forth in the Privacy Policy) of this information.

MyCena is an application software that runs on tablets and mobile devices. Information about the application can be found on http://www.mycena.

  • all costs and expenses you may incur in relation to your use of the Site/Software Application; and
  • keeping your passwords and other account details confidential

If you choose to access the Site/Software application from locations outside the UK, you are responsible for compliance with local laws where they are applicable. We may prevent or suspend your access to the Site/Software application if you do not comply with any part of our terms or any applicable law.

  • not to use the Site/Software application for any purpose that is unlawful under any applicable law or prohibited by terms and conditions of use;
  • not to use the Site/Software application to commit any act of fraud;
  • not to use the Site/Software application to distribute viruses or malware or other similar harmful software code
  • not to use the Site/Software application for purposes of promoting unsolicited advertising or sending spam;
  • not to use the Site/Software application to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
  • not to use the Site/Software application in any manner that disrupts the operation of our Site/Software application or business or the website or business of any other entity;
  • not to promote any unlawful activity;
  • not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
  • not to use the Site/Software application to gain unauthorised access to or use of computers, data, systems, accounts or networks;
  • not to attempt to circumvent password or user authentication methods; and
  • to comply with the provisions relating to our intellectual property rights and software.

We reserve the right to vary these Terms from time to time. Our new terms will be displayed on the Site and by continuing to use and access our Service following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.

Access to our Service is permitted to registered users only and we reserve the right to withdraw or amend the Services without notice. You are responsible for making all arrangements necessary to access the Software application.

All Users agree that by using the Service, we shall not be held liable whatsoever for any losses or damages suffered by said Users from their use of the Service, including but not limited to any loss of data, inability to access data, any system downtime, any delay in or shortfall in customer service and support, any malfunction in the software and/or website, any delay in retrieving information or accuracy thereof.

After downloading and/or opening the mobile application, users will be asked to enter name, email and mobile phone. Those information allow us to send you emails and notifications related to our Services.

You will then be asked to provide your unique security keys which are either Touch ID or PIN (depending on your phone), your voice key (unique key phrase) and face key (your face). Those keys will allow you to pass your 3 levels of security.

Access to the Service is controlled by an email, which is the email address you registered when you created an account on the Service. The personal information you save into MyCena at the 3 levels of security is encrypted and locked in your phone. You need your personal keys to unlock the different levels of security. We offer a synchronisation service which allows you to keep a copy of your data encrypted in the Cloud. We recommend our users to use this service to make a copy of their information onto at least a second device. We then recommend to erase the data encrypted in the Cloud. Our recommendation is a way to not keep your passwords alongside other people’s. Even though the cloud vault is encrypted and secure, the aggregation of information in a single location makes it an attractive target for hackers. We prefer to ask our users to keep a copy of their keys themselves. We offer you 3 levels of security to store your passwords. That allows you to lock different passwords according to their sensitivity in different levels. You are responsible for all the information you keep, store, open, retrieve and view at all times. Remember that MyCena never sees what you type and store. As a consequence, MyCena cannot help you retrieve your information if you lose your phone. That is why we strongly recommend you keep an updated copy of your information on at least a second device. MyCena App is free to download from the App Store or Google Play. Every account comes with 5 free passwords. For pricing packages, please refer to the Site from your country Packages can be purchased at any time through in-app purchase. The purchasing contract is between the User and the Apple. We do not hold any payment information.

Users must ensure the Service is not used for any purpose which may be directly or indirectly used illegally, or used in any way contrary to our Terms.

Users agree to ensure the security of their data and the protection of their privacy. Users must have security measures in place to prevent any unauthorised or unlawful access, disclosure, loss, destruction or damage to information held. It is each user’s responsibility to ensure their information is backed up. We do not offer any guarantee to the accessibility of data at any time.

It is each Users responsibility to ensure all taxes and charges are paid in line with their country’s requirements. This includes:

  • Taxes and Charges
  • All Bank charges including all Foreign exchange charges
  • Any other costs as deemed appropriate by us

We reserve the right to cancel registration or refuse access to the Website. We shall not be liable for any loss or damages whatsoever arising from a User’s inability to access any pages or features on the site. We further reserve the right to ban User’s IP address if the user abuses our Website.

We retain the right to prosecute and seek damages, both direct and indirect to the fullest extent permitted under law, arising from any User found to be misusing the the Service, using the Service in contravention of these Terms, or using the Service in breach of any applicable national or international law.

You must provide current and accurate information upon registration to the the Service. By agreeing to our terms and using the Site/Software application you acknowledge that any breach of these terms will result in any account involved being banned automatically.

Users can terminate their account anytime by deleting the app from all their devices and sending an email to info@mycena.co. Upon termination, users will be not longer be able to use their password package(s).   We reserve the right to terminate a user’s account with immediate effect, if there is a breach of confidence from the user. This includes abnormalities in the users account such as criminal / terrorist and/or amoral activities.   MyCena advises all users to back up all their data prior to deleting their account.

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website. In particular, we do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take Your own precautions in this respect. We shall not be liable, under these Terms for any indirect, special, incidental or consequential damages or otherwise, even if advised of the possibility of such damages. We accept no liability for any Loss arising out of the use of the Materials or the information on the Service. None of the Materials and information provided on the Service, that includes data, news, information. We shall not be liable for deletion of files, mistakes, omissions, interruptions, errors, defects, delays in operations, transmission or any failure of performance or the inadvertent corruption of data transmitted, received or stored on the Website, whether or not limited to theft, acts of God, destruction, communication failure or unauthorized access to our records or the Service. This clause shall apply to all contents on the Service. We shall not be liable for all or any indirect, incidental and consequential loss or damage, including but not limited to loss of profit, business, revenue, goodwill or anticipated savings, howsoever caused arising directly or indirectly in connection with the use or reliance by any User on the Materials or the information provided on the Website including without limitation, default or any acts of MyCena, its employees, loss of data, inability to access the Internet, inability to transmit or receive information caused by or resulting from delays or interruptions, even if MyCena has been advised of the possibility of such damages.

The Service is administered by MyCena Limited, located at 14 Bedford Square WC1B 3JA London, Company Number 10253949.

All intellectual property (trademark, logo, content, patent, design) of the Service is the exclusive property of Lookiimedia (UK) Limited. The Service is under the pending UK patent Application GB1612038.8

By using our Service, Users agree they

  • will not use the Service Materials (name, trademark, logo, design, IP) for any other purpose;
  • will not modify or reverse engineer or take any similar action in relation to any propriety software;

The validity, construction and performance of this Agreement, and any claim, dispute or matter arising under or in connection with it or its enforceability, will be governed by and construed in accordance with the non-exclusive law of England.