MyCena Improves Customer Data Access Protection in Call Centers and BPOs

MyCena Security Solutions today announced the addition of a new feature to its MyCena Desk Center (MDC) platform, designed to stop credentials theft, fraud and social engineering in call centers, Business Process Outsourcing (BPOs) and customer service centers.

Customer service operations are a prime target for cybercriminals because they open the doors to millions of customers’ data.