What if my fingerprint doesn’t work anymore?

If your fingerprint doesn't work anymore, you won't be able to access your passwords on that device and will need to reset your account. This is an instance when making regular backups comes into its own!

Delete the app from your device and download it again. Click ‘I already have an account’ and create a new MyCena^®. Go to Settings, tap ‘Import passwords’ and select the backup file.

Note: Since each account has a unique encryption key, your backup will only work for the account it has been created with. If you create a new account with a new email address, you will not be able to upload the passwords backup.