FAQ Business

Frequently Asked Questions

What is Mycena Pro and why is it different?

Suitable for organisations holding sensitive information, Mycena Pro is a password security mobile application for iOS and Android devices. Mycena Pro turns your mobile device into a password electronic vault with three levels of security you keep on you. Unlike cloud password managers that save your passwords on the cloud, Mycena Pro saves your encrypted passwords locally, inside your device. Unlike other password managers, you don’t get a master password that access all your other passwords, creating a single point of failure. Unlike other password managers, you – and only you – can access your passwords with your identifications, including your biometrics. In both an innovative and straightforward way, Mycena Pro restores passwords original function as an identity proof: only the person with the right password for that particular account can see what’s behind it.  


Does Mycena Pro have a free plan?

Mycena Pro offers a 30-day free trial for your organisation. Create an account and start uploading users. After 30 days, you can subscribe to our annual plan or our flexible plan. Without a subscription, your users will be able to view their registered passwords, but passwords will all reside in Bronze level and they won't be able to create new passwords.


How does Mycena Pro work and are my passwords safe?

Using a fully distributed risk-model, Mycena Pro is the safest way to keep your organisation passwords. Your passwords are not stored on the cloud but on every user’s device. Mycena Pro turns the mobile device into a portable electronic vault in a vault in a vault. First Mycena generates strong unique passwords. Then the user chooses to save it in Bronze, Silver or Gold Level, the three levels of security. Passwords are now safe in their pocket. No need to remember a master password. To access the three levels of security, the user needs a combination of fingerprint, pin, voice password, face scan and lock pattern.


Why should my organisation use Mycena Pro?

Organisations are more digital than ever. And passwords open their front doors, from their bank accounts to each employee’s communication and social accounts. Verizon reported that 81% of cyber breaches were linked to weak, reused or stolen passwords. In 2017. Creating strong unique passwords for each of your company users’ account has become a critical step to stay safe online, while enabling two-factor authentication should be done whenever possible. Mycena Pro is the quickest and safest way for each employee access all their passwords on the go.


Why does Mycena Pro use No master password and No cloud storage?

We know cloud password managers are convenient as you only need to remember a master password, which gives you access to all your passwords stored on the cloud. But because passwords are centralised behind a single password, that password becomes a single point of failure. The risk is the same as if you had one single key that opens everything in your physical world. If you forget that master password, lose it, or it gets stolen, you risk losing everything. The other important issue to note is that you store your passwords in the same servers as millions of other people. Not only those constitute a targeted prize for cybercriminals and hackers, but if and when they get hacked, millions of people are instantly affected.


Can Mycena Pro be used on multiple devices?

Yes, you can download Mycena Pro mobile app on multiple iOS and Android devices. Click "I already have an account" and you can create a new fortress on the new device using the same account. To synchronise your passwords on the new device, go to "How to synchronise passwords on multiple devices?"


How to synchronize passwords on multiple devices?

On Device 1: Enter Mycena Pro mobile app where your passwords are saved. Once you are inside your Password Fortress, click Menu / Settings. Inside Settings, click Synchronize passwords. Your passwords are temporarily saved on the cloud - you need to be connected to the internet. On Device 2: Download Mycena Pro mobile application. Click "I already have an account" and create a Password Fortress on the new device using the same account. Enter Mycena Pro. Once you are inside the app, click Menu / Settings. Inside Settings, click Synchronize passwords - you need to be connected to the internet. Your passwords are now on Device 2. Important precaution: From either Device 1 or Device 2, click Delete from the cloud.


How often shall I backup or synchronize my passwords?

Passwords are like your keys. If you regularly have new passwords, it is safe to do a regular backup or synchronisation of your passwords. That way, if you lose a set of keys, you know you can find a double of the keys. How frequent depends on how often you create new passwords, and on your organisation’s passwords policy. The two back up options are to synchronize your passwords on multiple devices - see "How to synchronize passwords on multiple devices?" - or to export a backup that you can send somewhere safe. In both cases, your passwords are encrypted and unusable without your account.


Why should I delete my passwords from the Cloud after passwords synchronization?

Even though the Cloud is mostly safe, major data breaches regularly make the headlines. We believe clouds are attractive targets for hackers looking for passwords and don't recommend keeping your passwords on the cloud. By having everyone keeping their keys in their pocket, we reduce the risk of having a single target for hackers. That's why after each synchronization, we strongly recommend our users to delete their passwords from the cloud.


How are my passwords encrypted and stored?

Your passwords are encrypted using SHA-256 Cryptographic Hash Algorithm and saved inside your device. Noone but you have your passwords so make sure you backup your passwords and save the encrypted file somewhere safe or synchronise your passwords on multiple devices.


Do you have a backup of my passwords?

No, we don't store nor see your passwords. Only you have your passwords. So make sure you regularly back up or synchronise your passwords in case you lose your main device.


Can I use Mycena Pro on both my iOS and Android devices?

Yes, you can use Mycena Pro on multiple iOS and Android devices for the same account. See "How to synchronize passwords on multiple devices?".


What if I don't have fingerprint or Face ID on my phone?

To access Bronze level, you can set up either fingerprint or PIN depending on your device and preference. To access Silver level, set up your lock pattern. To access Gold level, you can set up either face ID or voice passphrase depending on your device and preference.    


How do I access my passwords?

Your Mycena Pro mobile app gives you three levels of security. To access the Bronze level (first level), you need to use your fingerprint or your PIN. To access the Silver level (second level), from the Bronze level, click the right arrow and draw your lock pattern. To access the Gold level (third level), from the Silver level, click the right arrow and you need to use your Face ID or voice passphrase.


How do I use a password on Mycena Pro?

To use a password, open the right level where the account was saved. You can type in the name of the website or login in the search bar to find the right account. Tap on the account and it will open. You can tap on the view icon to see the password. Note that if you use the password on the same mobile device, you can tap on the password to copy it, then paste it in the right screen. If you use Chrome Book, you can copy the password from the desktop and paste it in the right screen.


How do I create a new password?

Creating a password is simple. Enter Mycena Pro and click on the Blue + Icon in the bottom right corner. The "Create Password" screen will appear. Type in the url you want to create an account for and the app will find its icon. You can also click on the globe icon and select any photo you want to represent that account. Type your login for this account then click Generate Password as many times as you like to find a password that suits you. Mycena Pro generates strong passwords by default as a help. You can alter the suggested password as much as you like or are required to. Choose the level you would like to save it and tap Save.


How do I edit a password or change its security level?

Editing a password is easy. Click on the account you want to change. Click on Edit. You can edit the url, login, password, notes and level of security. Click Save.


How do I add or change an icon to a password?

If the website has an icon, Mycena Pro will display it automatically when you type the full website address like www.mycena.co. Some websites don't have an icon, so you can add one by clicking on the globe icon and select a photo or downloaded icon from your device.


What type of information can I save in Mycena Pro?

Mycena Pro is primarily to keep your passwords safe. But you are free to store anything valuable like crypto-wallet keychain, filevault encryption key, credit card PIN and CSV, secret questions and answers... Only you would know.


Why do I need three levels of passwords?

By having three levels of security, we distribute even more the risk of losing all your passwords at once. We advise putting less sensitive passwords in Bronze level, mainly non personal and non-financial accounts like newsletter subscriptions.  When you open Bronze level you don't compromise your more sensitive passwords. We advise putting medium sensitivity passwords in Silver Level like you social channels. Finally we advise putting highly sensitive passwords in Gold level, any password that can affect your finance like banking and credit cards.


What does Mycena mean?

Mycena was born from our founder's personal need to solve her password security issues. But if necessity is the mother of all invention, a trip back in time inspired the solution. A few years ago while visiting the ancient Greek city of Mycenae, a simple logic applied in the Late Bronze Age caught Julia's attention. The Mycenaeans had built their city inside three concentric walls of protection: the first gate protected the city, the second gate the garrison, the third gate the king. Applying that logic, Mycena mobile application was launched with the mission to make passwords security as simple as possible.