FAQ Business

Frequently Asked Questions

What is MyCena Business and why is it different?

Suitable for organizations holding sensitive information, MyCena Business is a password security mobile application for iOS and Android devices. MyCena Business   turns your mobile device into an electronic password vault with three levels of security that include fingerprint, PIN or facial scan (only on devices that support this feature) for Bronze Level, lock pattern for Silver Level and voice passphrase for Gold Level.

Unlike cloud password managers that save your passwords on the cloud, MyCena Business saves your encrypted passwords locally, inside your device. Unlike other password managers, you don’t get a master password that access all your other passwords, creating a single point of failure. MyCena Business uses identifications, including biometrics so that only the user can access their passwords.

Does MyCena Business have a free plan?

MyCena Business offers a 30-day free trial for your organization. And it’s simple to set up: just create an account and start uploading your employees’ details. After 30 days, you can subscribe either to our annual or flexible plan. If you choose not to subscribe, users will be able to view the passwords that they registered during the free trial, but they will all reside in the Bronze Level and they won’t be able to create new passwords or change existing ones.

How does MyCena Business work and are my passwords safe?

MyCena Business is based on a fully distributed risk model and the safest way for your employees to keep their passwords. Passwords are not stored on the cloud but locally, turning each individual device into an electronic password vault.

First, MyCena Business generates strong, unique passwords. Then, users choose where to save each password depending on its sensitivity – in Bronze, Silver or Gold Level, MyCena’s three levels of security. Users’ passwords are now safe in their pocket with no need to remember a master password. To access their passwords, users employ a combination of fingerprint, PIN or facial scan (on devices that support this feature) to access the Bronze Level, lock pattern for the Silver Level and voice passphrase for Gold Level. Only the user can access their passwords.

Why should my organization use MyCena Business?

Verizon reported that 81% of cyber breaches were linked to weak,
reused or stolen passwords

Organizations are more digital than ever. And passwords open the front door to our digital world, from banking and retail accounts to each employee’s communication and social accounts. Depending on how active people are online, they might have upwards of 50 passwords to remember. And since the human brain can’t remember that many passwords, many people reuse passwords across accounts or variations of a password. These weak passwords are easy and quick to hack – over 80% of cyber breaches are linked to weak, re-used or stolen passwords. So, it’s critical that your employees utilize strong access security to help them stay safe online.

MyCena Business generates strong passwords for users, stores them as encrypted file on their local device, and employs three levels of security and biometric ID to ensure that their passwords are safe and only accessible by them.

Why doesn’t MyCena Business use a master password and cloud storage?

We know cloud password managers are convenient as users only need to remember a master password, giving them access to all their passwords stored on the cloud. But because passwords are centralized behind a single password, that password becomes a single point of failure. The risk is the same as if there was a single key that opened everything in the physical world. If users forget that master password, lose it, or it gets stolen, they risk losing everything. The other important issue to note is when people store their passwords in the same servers as millions of other people. Not only do these constitute a targeted prize for cybercriminals and hackers, but if and when they get hacked, millions of people are instantly affected.

Can MyCena Business be used on multiple devices?

Yes, users can download the MyCena Business mobile app on multiple iOS and Android devices. Then click ‘I already have an account’ and to create a new password vault on the new device using the same account. To synchronize  passwords on the new device, go to ‘How to synchronize passwords on multiple devices?’

How do employees create a new password?

It’s very simple. Enter the MyCena Business app and click on the blue ‘+’ circle in the bottom right-hand corner. The ‘Create Password’ screen will appear. Users type in the url they want to create an account for and the app will find its icon. They can also click on the globe icon and select any photo they want to represent that account. Users type their login for this account then click Generate Password as many times as they want to find a strong password they like. Finally, users choose the security level they would like to save the password to, before tapping ‘Save’.

How do users access their passwords?

The MyCena Business mobile app provides three levels of security. To access the Bronze Level (first level), users need their fingerprint, PIN or face scan. To access the Silver Level (second level) from the Bronze level, click the right hand arrow at the top of the screen and users draw their lock pattern. To access the Gold Level (third level) from the Silver level, click the right arrow and users say their voice passphrase.

How do employees use a password on MyCena Business?

To use a password, open the right level where the account was saved. Users can use the search bar to type in the name of the website or login to find the right account. Tap on the account to open it, tap on the eye icon to view the password. Note: if users are accessing a site on the same mobile device, they can tap on the password to copy it, then paste it in the right screen. For users with Chromebook, they can copy the password from the desktop and paste it in the right screen.

How do users edit a password or change its security level?

Editing a password is easy. Users should click on the account they want to change and then tap ‘Edit’. Users can change the url, login, password, notes and level of security. Click ‘Save’.

How do users add or change an icon to a password?

If the website has an icon, MyCena Business will display it automatically when the full website address is typed i.e. www.mycena.co. If a website doesn’t have an icon, users can add one by clicking on the globe icon and selecting a photo or downloaded icon from their device.

How do users synchronize passwords on multiple devices?

On device 1: The user should click on the MyCena Business mobile app and enter their PIN / fingerprint to access the Bronze Level. In the top left hand corner,click Menu / Settings. Inside Settings, click ‘Synchronize passwords’. Now, the user’s passwords are temporarily saved to the cloud.

On device 2: Download MyCena Business mobile app. Click ‘I already have an account’ and create a password vault on the new device using the same account.  Once you are inside the app, click Menu / Settings. Inside Settings, click ‘Synchronize passwords’ – please note that users need to be connected to the internet. Passwords are now synchronized to device 2. Users must remember to delete the temporary backup from either device.

How do users backup passwords in case they lose their device?

There are two backup options:

  1. Users should click on the MyCena Business app and enter their PIN / fingerprint to access the Bronze Level. In the top left-hand corner, click Menu / Settings. Inside Settings, click ‘Backup passwords’ to download an encrypted file of their passwords. We recommend users send that encrypted file to a safe place outside of their device (such as emailing it to their desktop or saving it on a USB).
  2. Synchronize passwords between devices e.g. if the MyCena app is on a user’s phone, they can download it to a tablet or second phone. In Settings, see ‘How to synchronize passwords on multiple devices’.

In both cases, users’ passwords are encrypted and unusable without their account.

How often should users backup or synchronize their passwords?

Backup frequency will depend on the organization’s password policy. But a good way to think about password backup is to consider passwords as keys. It’s a good idea to run a regular backup or password sync so that losing a set of ‘keys’ is not going to be as worrisome, as users know they have a copy.

Why should users delete their passwords from the cloud after password synchronization?

Even though the cloud is mostly safe, major data breaches regularly make the headlines. We believe the clouds to be an exceptionally attractive target for hackers when the prize is millions of passwords, so we don’t recommend keeping passwords on the cloud. After each synchronization, we strongly recommend users delete their passwords from the cloud by going to Settings and clicking on ‘Delete temporary backup’.  

How are passwords encrypted and stored?

Users’ passwords are encrypted using SHA-256 Cryptographic Hash Algorithm and stored inside their device. Since each account has its own key, any encrypted backup file is only usable with that one account. The user is the only one with access to their passwords so they should make sure they backup their passwords on a regular basis, and save the encrypted file somewhere safe. Users can also synchronize their passwords between multiple devices.

Does the MyCena Business app have a backup of employees’ passwords?

No, we don’t store or see passwords. Only users have access to their passwords. User should make sure they regularly backup or synchronize their passwords in case they lose their main device.

Can employees use MyCena Business on both iOS and Android devices?

Yes, employees can use MyCena Business on multiple iOS and Android devices for the same account. See ‘How to synchronize passwords on multiple devices’.

What if users don’t have fingerprint or Face ID on their phone?

To access the Bronze Level, users can set up either fingerprint, PIN or face scan depending on their device and preference. To access the Silver Level, users set up their lock pattern. To access the Gold Level, users set up their voice passphrase.    

What type of information can employees save in MyCena Business?

MyCena Business is primarily to keep employees’ passwords safe. But they are free to store anything valuable like crypto-wallet keychain, filevault encryption keys, credit card PIN and CSV, secret questions and answers… what users keep in their vault is only for them to know.

Why do I need three levels of passwords?

By having three levels of security, MyCena Business distributes the risk of users losing all their passwords at once.

We advise:

  • putting less sensitive passwords in the Bronze Level, mainly non-personal and non-financial accounts like newsletter subscriptions
  • keeping medium sensitivity passwords in the Silver Level like your social accounts
  • storing highly sensitive passwords in the Gold Level, for example banking and credit cards

What does MyCena mean?

MyCena was born from our founder’s personal need to solve her password security issues. But if necessity is the mother of all invention, a trip back in time inspired the solution. A few years ago while visiting the ancient Greek city of Mycenae, the simple logic applied in the Late Bronze Age caught Julia’s attention. The Myceneans had built their city inside three concentric walls of protection: the first gate protected the city, the second gate the garrison, the third gate the King and his palace. Applying that logic, the MyCena mobile application was launched with the mission to make passwords security as simple as possible.